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Visitor Requirements

Updated 22 June 2022

In keeping with NSW Health advice, the following protocols are now in place when visiting a Sylvanvale site.

Sylvanvale will maintain appropriate screening and infection prevention measures to safeguard the health and wellbeing of the people we support. These restrictions are designed to reduce the risk of transmission of COVID-19 in Sylvanvale operated Supported Independent Living (SIL) households, and to ensure the people we support continue to receive essential services.

Staff use forehead thermometer to check temperature for covid-19 symptoms

Surgical face masks are mandatory for both staff and visitors.

Visitor Access Requirements - Sites in Lockdown

We continue to have a number of our locations in lockdown, with no visitors permitted and staff at these locations are required to wear full PPE (gowns, shields, N95 masks, gloves) due to COVID incidents.

SIL participants in isolation/lockdown locations can only accept essential visitors and cannot access the community until advised by our COVID Incident Management team that isolation requirements are completed.

Visitor Access Requirements - Sites not in Lockdown

Where there are no COVID positive cases:

SIL participants can accept visitors with the following conditions:

  • Two visitors aged 12 years and over, plus 2 visitors under 12 years per resident per day.
  • All visitors aged 12 years and over must be fully vaccinated.
  • Visitors must not enter the facility at all if they:
    • have a temperature (37.5°C or higher) or any symptoms consistent with COVID-19;
    • have been exposed to COVID-19, unless they have completed their isolation and testing requirements;
    • are waiting for a COVID-19 test result;
    • have been overseas in the previous 14 days, unless they are:
      • fully vaccinated,
      • it has been at least 7 days after arrival, and
      • they have received a negative rapid antigen test at least 6 days or after arriving in NSW
    • Due to the restrictions ALL family visits must be booked in advance with your site manager.
    • All visitors must wear a surgical face mask and be temperature checked. 
    • External providers such as Allied Health professionals and external carers can enter SIL homes to undertake their duties if they are wearing the relevant PPE, exhibit no symptoms and are temperature tested.
    • Family members can continue to take their person out of the home to see them and spend time with them in the community.

We encourage family members to always wear a mask whilst with your person to minimise risk of them contracting COVID, and possibly spreading to their housemates.

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Impact to Our Services

Vaccination Information

Additional Resources