Frequently Asked Questions




Can I choose who attends the NDIA meeting with me?

Of course you can. This is YOUR meeting. Just remember, it is up to the people you invite to accept your invitation or not.


I don’t want my guardian/family present in the meeting, is this ok?

If you have a legally appointed guardian the NDIA will seek their consent before they can go ahead with the meeting – this is a legal requirement. If you would feel more comfortable without your guardian or family member at the meeting, it is important that you discuss this with your NDIA Planner so you can all come to an arrangement you feel comfortable with.

If you are in the position where you consent for yourself, then the NDIA will not need to contact your family if you do not wish to have them there.


Do I have to change service providers?

No. The best thing about the NDIS is the choice it gives to you as an individual. That means you can choose to change service providers; it also means you can choose for all, or some things, to stay the same.


What happens if I want to move from where I live to somewhere else?

You should advise your NDIA Planner that this is one of your goals. They may suggest ‘supports coordination’, which is funding to pay for support to help you achieve your goals, like finding a new place to live.


Can I have more one-to-one support?

Of course you can! You can choose to use your hours of support in whatever way you want. Just remember, one-to-one support will come at a higher cost than group support, so it is very important that you talk with your NDIA planner about including this in your plan.


When will I have my NDIA meeting?

This is up to the NDIA, as they will contact you or your guardian directly to organise a time to meet with you face to face. The NDIA are very flexible and will book meetings at a time and place of your choosing. If you want to contact the NDIA directly, their number is 1800 800 110.


Can I stay in the house I live in now?

Yes, of course you can.


What if I do not want to deal with the NDIA or the NDIS?

You don’t have to access the NDIS. However, if you choose not to, it is very important that you understand the implications of this. Once the NDIS rolls out, ADHC funding will no longer exist, so you will need to self-fund your supports which can be quite costly.


How does the funding work?

The NDIS will use all of the information they gather from you to build a plan. This plan will be reflective of what the NDIS has deemed to be reasonable and necessary supports for you. This includes the current supports you receive and those things that may be missing, but could make a big difference to your quality of life and ability to be independent. These supports will be shown in hours of supports and there will be a dollar figure attached to these hours. If you need help interpreting your Plan, our Customer Service Team can help you.


Can I choose who provides my services?

Yes, NDIS funding means you can ‘shop around’ for the service providers who offer the products that best suit the outcomes you want to achieve. While this can sound like a bit of an overwhelming task, just remember a Supports Coordinator can help you with this. If you need supports coordination ask our Customer Service Team how they can assist.



Where do the funds sit?

1. NDIA Management: This option minimises your work. Your chosen service provider(s) draw down on funds as per your Service Agreement, daily or weekly. You can access information, transactions and balances through the NDIS MyPlace Participant Portal.

2. Self-management or carer management: This option requires you to draw down on the funds in your Plan by making a claim through the NDIS MyPlace Participant Portal, which would be paid into your bank account. Your chosen provider(s) invoice you for supports, which you pay directly.

3. Plan Manager: Your chosen service provider(s) invoice the Plan Manager, who pays the provider directly.


Can I receive support in my home?

Yes you can. If this is something you are thinking about, it is important to include it in your pre-planning and discuss it in your meeting with your NDIA Planner, as the higher cost of one-to-one support will need to be reflected in the participant’s plan.


How is transport funding allocated if day programs and shared independent living are with multiple organisations?

•NDIS Transport Funding will replace the Mobility Allowance. You can get NDIS Transport Funding only if you cannot take public transport.

• The NDIS does not fund all transport costs, as all Australians have transport costs; however, it recognises the additional transport costs due to disability. The NDIS will contribute to reasonable and necessary transport supports.

• Sylvanvale will include some transport costs for our customers in Supported Independent Living (group homes). We cover transport within a 30km radius. Beyond 30km, we charge for the cost of the support workers’ time and 78c per kilometre in mileage.

• Our Customer Service Team can work with you to identify the best value for money for transport beyond 30km; drawing on your NDIS package, the Taxi Transport Subsidy Scheme, or private funding.

• All other transport to and from day programs is on a fee for service basis.


What can we put in a Plan?

“My First Plan” aims to successfully roll over the supports each individual currently receives and to look at how they can fill any support gaps. Sylvanvale has created a pre-planning workbook which helps you think about what you have now, what you need that is different and what might be stopping that from happening. The workbook can be used to help you prepare your pre-planning document for your NDIA planning meeting. It is available from our Customer Service Team by calling 1300 244 577 or emailing Our Customer Service Team is also available for face-to-face meetings to help you prepare for your NDIS planning meeting.


In the NDIA meeting, can I have the Sylvanvale staff member speak for me?

If you invite a Sylvanvale staff member to your meeting, they are there as an independent support person for the participant and you. Sylvanvale staff members will not speak FOR you, but will support you and the participant to communicate your ideas to the NDIS in a way that works best for you.