Getting NDIS Ready


What to ask for?

The phase before your NDIS meeting, known as pre-planning, is critically important to the NDIS process. This is where you gather information and evidence for your planning meeting.

Your life now and in the future

Think about:

  • What do I have now that I want to keep?
  • What do I need that is different?
  • What is stopping this from happening?
  • What steps do I need to take to get to where I want to be?
  • Routine – ratio of support, day of the week, time of day

    Record all the supports you currently have.

    Public Holidays and annual closures

    Remember to take into account the supports you need during public holidays and annual closures.


    Think about and record the locations of the supports and your home.


    Make a record of your current transport arrangements and the average number of kilometres each week. Remember that transport will only be funded in certain circumstances.


    Think about what you would like your goals to be in areas like social participation, independence, employment, education, and health and wellbeing. Don’t be limited by past experiences and challenges.

    Behaviour support, health and other plans

    Compile diagnostic reports and any relevant assessments and recommendations.

    Pre-planning document

    It’s worthwhile putting together an outcomes-focused document in the language of the NDIS that compiles all your support needs and tells your story. Make sure this includes all your supporting evidence.

    Some people have been receiving phone calls from the NDIA, not realising it’s their NDIA Planning meeting.

    Clarify the purpose of the NDIA phone call – eligibility or planning meeting

    If someone from the NDIA calls you, ask them what the purpose of the phone call is. Ask whether it’s to check your eligibility or whether it’s for your NDIA Planning meeting.

    You can request a face-to-face meeting planning meeting

    If you want a face-to-face NDIA Planning meeting you can request one when the NDIA calls you. You may find you’ll get the best chance at stating your case if you have your meeting face-to-face.

    Familiarise yourself with the NDIS Price Guide

    Refer to the NDIS Description and NDIA Support Item from the NDIS Price Guide. It’s not necessary to include the cost of the item in your plan.