Meet Mercy

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Meet Mercy

Sylvanvale is fortunate to employ hundreds of dedicated support workers who come to work each day focused on supporting their customers to live their best life through choice and control. One of our frontline staff is Mercy, who recently took the time to talk about her background and role at Sylvanvale.


The moment you meet Mercy, you’re struck by her friendly and outgoing nature. But there is much more to Mercy than her vibrant personality.


Born in Kenya, Mercy moved to Australia in 2011 to study a Bachelor of Political, Economic and Social Sciences at University. Wanting to make a difference to the life of people with a disability and needing flexibility for her studies, Mercy took up a position as a Sylvanvale support worker.


She worked casually at number of sites before taking on an ongoing position at her current location in Western Sydney. She is now in her tenth year at the site.

“I feel like I’ve grown up with the people I support. I’ve watched them bloom over the years.”


“Some of the people I support were very shy and insular when I first met them. Over time they’ve become interested in going for a walk and social activities. I love seeing the improvements in their lives.”


One of the things that has helped Mercy succeed in her role is her keen interest in the reason why people do things. This has enabled her to form a deep connection and understanding of the people she works with.


“You get to know the people you support extremely well. Some have autism, and their routines and special interests become second nature to me. It’s helped me to help them to live fulfilling lives. It’s also very rewarding seeing the change I make.”


Throughout her time at Sylvanvale, Mercy has felt very supported, “I work with a really great team. We support each other as a team and have each other’s backs.”

Mercy’s verdict on working at Sylvanvale?


“I’ve found happiness in my job and I love it.”

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