Welcome to Sylvanvale – Our passion is supporting you to achieve your goals.

Sylvanvale Annual Report 2020–2021

Sylvanvale was founded in 1947 when a group of parents united to form an organisation that would give their children with disability a better quality of life through access to education and social inclusion.

Our Vision

A community working in partnership to support people with disability to live the life they choose.

Our Purpose

Enabling independence for people living with disability.

Our Values

We embrace a strong person centred approach, underpinned by the values we live by: Belonging, Choice, Contribution, Respect and Safety.

Jeff McCarthy - Chairman from Our Board & Executive team

Message from the Chairman

Throughout this unsettled period, Sylvanvale staff showed remarkable resilience; rising to the task and delivering high quality care.


Jeff McCarthy

Leanne Fretten CEO from Our Board & executive team

Message from the CEO

Our long-term sustainability is key to us continuing to support people with disability to live the life they choose well into the future.

Leanne Fretten
Chief Executive Officer

Our Goals

Customer-First Philosophy and Culture

Provide high quality services that meet the needs of our customers and the choices they make.

Quality-Driven Practice

Through a capable and informed workforce, foster a positive culture that supports high-quality supports and flexible service delivery.


Improve our productivity and efficiency to support growth, innovation and sustainability.

Financial Summary

Expenses chart

In 2020–2021 Sylvanvale achieved an operating surplus of $7,295 million.

This year’s financial performance was materially impacted by the ongoing COVID-19 pandemic. Sylvanvale Foundation remained eligible for the Jobkeeper government subsidy for six months of the financial year to December 2021. This subsidy enabled all staff to be retained with all supports reopened by January 2021, in line with mandated health and safety requirements.

With operational management impacted by mandated health restrictions, this was combined with downward revenue pressure from the NDIA on Supported Independent Living (SIL) participant plans. Despite the overall result, Sylvanvale’s underlying operating performance (excluding COVID impacts) gave rise to a deficit position for the year. In the coming financial year management will continue to review strategies to streamline administration, review staffing ratios and improve efficiencies to minimise impacts to the people we support, while also ensuring the viability of the company into the future.