Thank you to the people we support, families and carers who took the time recently to complete the Voice Survey and for sharing your opinions on our performance as an organisation.
Whilst the COVID-19 pandemic and continuing impacts has been most challenging for the people we support, families indicated high satisfaction with our performance and ability to keep the people we support safe.
Our Leadership team are now using the survey results to plan improvements to our services and processes throughout the next 12 months and beyond.
of the people we support are satisfied with Sylvanvale as an organisation, which is an increase of 8% compared to 2020.
of families are satisfied with Sylvanvale as an organisation – up 2% from 2020.
WHAT WE ARE DOING WELL
Rights & Responsibilities
81% of families and participants feel that Sylvanvale has made them more aware of, and supports them to exercise, their rights and responsibilities.
Staff
90% of families and participants feel they are respected by Sylvanvale staff, with an increase in understanding cultural background and assisting participants to stay connected to it.
AREAS FOR IMPROVEMENTS
Supported Independent Living
91% of residents are happy with where they live, however only 74% of families are happy with their person's living arrangements.
Change & Innovation
51% of families feel that they have not seen positive changes in the last year, and 40% expect more from Sylvanvale to find better ways to do things.
WHAT WE WILL DO TO IMPROVE
Supported Independent Living
We are changing the way our Property & Maintenance department operates to ensure every site gets the attention it needs.
We are also continuously investigating opportunities for new SDA partnerships, properties and sites to continue to improve the standard of disability accommodation for the people we support.
Change & Innovation
We have commenced Sylvanvale's biggest ever technology project to implement new systems which will streamline and simplify participant's records and make it easier for staff to contribute evidence for future NDIS plan reviews.
We are also continuing our project to reduce the use of agency staff further, and implement Sylvanvale staff for all shifts, giving familiarity ad peace of mind to the people we support and families. We have seen a 50% reduction in agency staff usage since the same time last year.
