Thank you to the people we support, families and carers who took the time recently to complete the Voice Survey and for sharing your opinions on our performance as an organisation.
Whilst the COVID-19 pandemic and continuing impacts has been most challenging for the people we support, families indicated high satisfaction with our performance and ability to keep the people we support safe.
Our Leadership team are now using the survey results to plan improvements to our services and processes throughout the next 12 months and beyond.
of the people we support are satisfied with Sylvanvale as an organisation, which is an increase of 8% compared to 2020.
of families are satisfied with Sylvanvale as an organisation – up 2% from 2020.